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Online Learning: Induction to Community Management Programme
This is a 3-month membership
This membership is for individuals only

ARC has been providing learning opportunities and consulting services to the leaders and management of residential communities since 2008. This learning has now evolved into our ARC Online Learning, as we embrace the rapid advancement in technology that is shaping our everyday lives. Learning online has become easy, it is cost-effective and can fit into your schedule anytime and anyplace. It allows you to work through the course at your own pace and to experience and apply the learning in your own way, as it is relevant to you. The approach we have chosen is a 'blended' one, where structured digital input is provided in the form of recorded sessions, animated images, relevant documentation, links to extra resources, summaries, activities, and quizzes etc. as well as live online facilitated discussions and Q & A sessions which will consolidate the learning and application to your specific role on your estate. 

This programme forms part of and is the second course offered through the ARC online learning platform. The programme covers critical learning to effectively contribute to the management of a residential community. The programme is aimed at any staff member of an HOA, Body Corporate or Management Agent, irrelevant of the "position" they hold and irrelevant of their specific job. The programme inducts staff members to understand the broad roles of the HOA or Body Corporate with insights to all portfolios and functions. The programme also deals with a staff member's personal development and growth within the Association, mentorship, and coaching, and provides a broad understanding of the role of the Directors, Trustees, and management. 

Module Breakdown

  • Module 1: Community Management
  • Module 2: Structures & Governance
  • Module 3: Board Relations
  • Module 4: Finance Portfolio
  • Module 5: Operations Portfolio
  • Module 6: Security Portfolio
  • Module 7: Resident Relations
  • Module 8: Dispute Resolution
  • Module 9: Service Providers
  • Module 10: Summary

For a more detailed overview of the programme, please email

Total Due:$ 0